FAQs

The First Run is your pup’s introduction to Run Doggie Run! It’s an opportunity to meet our team, explore the mobile gym, and become familiar with our self-powered treadmill in a positive, low-pressure environment.

During the First Run, we’ll introduce your dog to the equipment at their own pace, learn more about your dog and what you’re hoping to get from their exercise routine, and observe how they respond to the experience. Afterward, we’ll share what we observed and help you explore which Run Doggie Run option may be the best fit for your pup and your schedule.

Not at all! Your dog doesn’t need any previous treadmill experience. We introduce dogs to the equipment gradually and use positive encouragement while giving them time to become familiar with the experience.

Some dogs may become comfortable quickly, while others may need more time or multiple visits to fully acclimate—and that’s perfectly okay. Your dog sets the pace. We won’t force your dog to walk, trot, run, or complete a particular amount of exercise.

Before your pup’s First Run, we’ll ask you to complete their profile with important health, behavior, veterinary, vaccination, and emergency information and review and sign our Service Agreement, Participation Acknowledgment & Authorization.

Our team will review the information you provide to help us prepare for your dog’s visit. If we need any additional information before your First Run can be scheduled, we’ll contact you.

Yes. We require a pet parent or another authorized adult to be present for your dog’s First Run. This first visit gives us an opportunity to learn about your dog, understand your goals, answer questions, and help your pup become familiar with our team and the mobile gym while someone they know is nearby.

For future workouts, a pet parent or another authorized adult will still need to be present at the service location, but they don’t need to participate in or remain with your dog during the workout. While we focus on your pup’s exercise, you’re free to focus on other things at home.

Getting started is easy! Select Get Started on our website and complete your pup’s profile and required information. Once our team has reviewed everything and your pup is cleared for a First Run, you’ll be able to request an available service date and window.

We’ll review your request based on route and scheduling availability. Once confirmed, you’ll receive a visit confirmation email, and your scheduled service details will also be available in the Run Doggie Run Client Portal.

Run Doggie Run workouts are generally 25–30 minutes. Because every dog is different, the amount of active exercise may vary based on your dog’s comfort, response, and individual circumstances.

Your dog’s well-being always comes first. We may adjust, shorten, pause, or stop a workout when appropriate based on how your dog responds.

Each workout is tailored to your dog’s comfort and response. Our team supervises your pup throughout the experience while they use our self-powered treadmill to walk, trot, or run at a pace that is comfortable for them.

We use positive encouragement throughout the workout and pay attention to your dog’s behavior and response so we can adjust the experience when appropriate.

Not at all! Despite our name, your dog doesn’t have to run. 🐾 Our self-powered treadmill allows your pup to walk, trot, or run at a pace that is comfortable for them.

The goal isn’t speed or distance. We focus on providing a structured opportunity for movement while allowing your dog to set the pace.

That’s okay—your dog still gets a vote! Some dogs become comfortable with the treadmill quickly, while others may need more time to explore and become familiar with the experience.

We use gradual introduction and positive encouragement, and we won’t force your dog to exercise. If your dog shows that they aren’t comfortable continuing, we’ll adjust or stop the workout as appropriate.

A little preparation can help your pup have a safe and comfortable workout. Give your dog an opportunity for a bathroom break beforehand, and make sure their nails are appropriately trimmed. Because our treadmills have gaps between the belt slats, overly long nails could become caught during exercise. If your dog’s nails are too long for safe treadmill use, we may need to postpone the workout until they have been trimmed.

We also recommend avoiding a large meal immediately before exercise. If your veterinarian has given you specific instructions about your dog’s exercise, feeding, medication, or activity, please follow your veterinarian’s guidance and let our team know about anything that may affect the workout.

Dogs participating in Run Doggie Run services must have current Rabies and DHPP/DAPP vaccinations. Vaccination documentation must be submitted and reviewed before your dog’s First Run.

Other vaccinations, including Bordetella, Leptospirosis, and canine influenza, may be recommended based on your dog’s lifestyle, risk factors, and your veterinarian’s guidance.

Please tell us about any medical conditions, recent illnesses, injuries, surgeries, medications, or veterinarian-recommended restrictions that could affect your dog’s ability to exercise safely.

Run Doggie Run provides exercise services and does not diagnose medical conditions or determine whether exercise is medically appropriate for your dog. If you have questions or concerns about your dog’s ability to exercise, please consult your veterinarian before participating.

Cleanliness is an important part of every Run Doggie Run visit. We clean and disinfect the treadmill and commonly touched surfaces between dogs and routinely clean the interior of our mobile gym to help maintain a clean, comfortable environment for every pup.

No. Run Doggie Run provides harnesses in a variety of sizes for use during your dog’s workout. If you prefer, we’re also happy to use your dog’s own properly fitted harness when appropriate.

We’ll provide the equipment needed for the treadmill experience, so you don’t need to purchase any special workout equipment before your dog’s visit.

Run Doggie Run currently serves pet parents in Rialto, Fontana, and Rancho Cucamonga, with service availability based on location and route capacity.

Don’t see your area listed? Contact us to find out whether service may be available in your neighborhood or as we expand our routes.

Monday–Friday: 9:00 AM–7:00 PM
Saturday: 8:00 AM–5:00 PM
Sunday: 9:00 AM–4:00 PM

Available service windows may vary based on location, route availability, holidays, and other operational considerations.

Run Doggie Run uses service windows to help us efficiently coordinate our mobile routes. When requesting a workout, you’ll select from available dates and service windows. Our team will review your request based on route and scheduling availability and confirm your visit.

Once confirmed, you’ll receive a visit confirmation email, and your scheduled service details will also be available in the Run Doggie Run Client Portal.

Recurring members generally receive a reserved weekly service window, making it easier to keep your dog’s exercise routine consistent without having to request a new appointment every week.

A service window is the period of time during which Run Doggie Run is scheduled to arrive for your dog’s workout. Because we’re a mobile service, arrival times within that window may vary based on routing, traffic, weather, and other operational conditions.

Your confirmed service window is your scheduled appointment window. We’ll plan our route within that window rather than promising an exact arrival time.

We make every reasonable effort to keep your recurring service day and window consistent. However, recurring schedules may occasionally need to be adjusted because of route optimization, traffic patterns, weather, staffing, vehicle availability, holidays, or other operational needs.

If a change to your recurring schedule is needed, we’ll communicate with you before the affected visit and work with you to identify an available option whenever possible.

Because Run Doggie Run travels between customers, traffic, weather, road conditions, or other unexpected circumstances may occasionally affect our route.

If we’re running ahead of schedule, we won’t arrive before your confirmed service window unless we contact you and you approve the earlier arrival. If a delay is expected to affect your service window, we’ll make reasonable efforts to contact you and keep you informed.

Please keep your contact information current so we can reach you when needed.

Memberships are designed for pet parents who want to make exercise a consistent part of their dog’s routine. Members receive a recurring service day and window based on their selected membership and route availability, so they don’t need to request each workout individually.

On-Demand is designed for pet parents who prefer more flexibility without a recurring schedule. Workouts are requested individually and are subject to available service dates, windows, and route capacity.

Both options provide the same individualized Run Doggie Run workout experience—the main difference is consistency and reserved recurring scheduling versus flexibility.

Run Doggie Run offers two recurring membership options:

• Weekly Wag — one workout every week
• Double Wag — two workouts every week

Both memberships are designed to make it easier to maintain a consistent exercise routine for your dog while reserving recurring space in our mobile service schedule.

Have more than one pup? Run Doggie Run also offers membership options for multiple dogs in the same household. Contact us to find the right routine for your pack.

No. Run Doggie Run memberships do not require a long-term commitment. You may cancel your membership at any time. To prevent your next automatic membership payment from processing, please submit your cancellation request in writing through the Run Doggie Run Client Portal or Time To Pet app at least 24 hours before your next scheduled automatic payment.

If your cancellation request is received less than 24 hours before your next scheduled automatic payment, that payment may still be processed. If processed, your membership will remain active through the end of that final paid billing period and will then terminate without further renewal.

Yes. We understand that your schedule and your dog’s routine may change over time. If you’d like to change your membership or move between membership and On-Demand service, contact us and we’ll help you review your options.

Membership upgrades may take effect during your current billing period, subject to route and scheduling availability. Membership downgrades or changes from a membership to On-Demand service will take effect with your next billing period.

If you’re moving from On-Demand to a membership, your membership may begin as soon as recurring route and scheduling availability allows.

Run Doggie Run accepts all major credit cards. Recurring memberships require a valid credit card on file for automatic monthly payments.

First Run and On-Demand services may be paid by major credit card or Zelle. Payment is required before the scheduled service.

We understand that plans can change. If you need to cancel a scheduled workout, please submit your cancellation request in writing through the Run Doggie Run Client Portal, Time To Pet app or by email at least 24 hours before the start of the confirmed service window.

When less than 24 hours’ notice is provided, the workout will generally be considered a completed service and is not guaranteed to be rescheduled. When scheduling and route availability allow, Run Doggie Run may offer a makeup workout as a courtesy on a case-by-case basis.

Yes, when scheduling and route availability allow. Please submit rescheduling requests in writing through the Run Doggie Run Client Portal or Time To Pet app at least 24 hours before your confirmed service window.

We’ll make reasonable efforts to accommodate requests received with adequate notice, but replacement appointments are subject to route availability, staffing, operational capacity, and available service windows. We cannot guarantee a replacement workout during the same week.

Rescheduling requests received with less than 24 hours’ notice are treated the same as late cancellations and are not guaranteed a makeup workout. When scheduling and route availability allow, Run Doggie Run may offer a makeup workout as a courtesy on a case-by-case basis.

Occasionally, weather, vehicle availability, staffing, safety concerns, or other operational circumstances may require Run Doggie Run to cancel a scheduled workout.

If we need to cancel your workout, we’ll first make reasonable efforts to provide a makeup workout, subject to scheduling and route availability. If we’re unable to provide a makeup workout, membership clients will receive a credit for the affected service toward their next membership payment.

For First Run or On-Demand services canceled by Run Doggie Run, we’ll work with you to reschedule the affected service or provide an appropriate refund or credit when applicable.

If we’re unable to provide your scheduled workout because you or an authorized adult are not available at the service location during your confirmed service window, the appointment may be considered a no-show and completed service.

No-shows are not eligible for refunds or automatic makeup workouts.